Creating the Utmost Patient Check-in Experience & Front Desk Strategy for Your Private Medical Practice

Imagine a patient walks in for the first time to your highly booked doctor's office, your front desk team is busy on the phone, there's a queue and patients are waiting for their turn just to get checked in.  Then 40 minutes later, they get passed a 5-page paper on a clipboard to fill in their bio, history, and reason for visit. That's not the experience you want.  

We all know doctor's offices' front desk teams get very busy, from patient intake to scheduling, and communication;  these responsibilities can be managed with a well-executed digital-enabled front desk strategy.  Your patient's first step into your medical office or facility sets the tone for your brand and experience. With the right front desk strategy, your medical facility can be transformed into a stellar place for patients to visit, and refer others.

In the steps below, we'll highlight how to create the utmost patent check-in experience

Your patient's first step into your medical office or facility sets the tone for your brand and experience. With the right front desk strategy, your medical facility can be transformed into a stellar place for patients to visit, and refer others.

Pre-screen patients using a Digital Patient Check-in System, removing legacy paper-based manual check-in system.  A Digital Patient Check-in System aids your front desk processes and allows patients to interact with your brand, providing a more welcoming experience. 

Talk to us; we can offer more advice or see Lobbybas's  Care31  in action